Better ways of working.
I'm Jennie. I've spent 15 years in New Zealand's public sector, across health, justice, and transport, doing the work that makes organisations actually work. Governance, operating models, delivery infrastructure, capability building. The plain work.
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Seven systems, one problem
A frontline workforce of several thousand, $635M in annual labour costs, and no coherent way to manage rostering. Two camps, both wrong. A five-year roadmap that started with learning, not buying.
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Teaching grads to communicate
How do you teach communication skills to people who are early in their careers, in an informal setting, and make it stick? Capability building in its most direct form.
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Why cross-functional work falls apart
Cross-functional work fails for boring reasons. Not because people don't collaborate, or because the strategy was wrong. It fails because nobody set it up properly.
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The technical work is easy
The hard part is the human bit. And it's the bit that gets the least investment, the least planning, and the least respect.
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People and process first
Everyone knows the phrase "people, process, technology." And then everyone ignores the order and starts with the technology anyway.